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Online Support | Happenn

Hosting an event nowadays requires social media accounts, not one but many. It becomes the first place your attendees are reaching when they have questions or problems. Sometimes there are too many messages to handle, and leaving the problem unsolved causes nothing but a wrong impression.

To avoid an issue like this, we suggest you have a team of professional social media admin who constantly monitors and answer all questions about your event and close the ticket sale sometimes (if needed). Having the online support team also means you can focus on another part of event preparation and ensure things go as planned.

Trusted by Leading Companies

Clear

Only Answer With Correct Information

The first principle of our online support team is to give your attendees the correct answer to what they’re asking. We’ve trained our staff to be clear and concise on whatever they’ve been asked. That’s our priority.
Clear

Only Answer With Correct Information

The first principle of our online support team is to give your attendees the correct answer to what they’re asking. We’ve trained our staff to be clear and concise on whatever they’ve been asked. That’s our priority.
Quick

Never Keep Anyone Waiting

As we live in the age of high-speed internet, people are expected to see a quick response. So our team was trained to act fast and calm people when it comes to time-consuming issues.
Quick

Never Keep Anyone Waiting

As we live in the age of high-speed internet, people are expected to see a quick response. So our team was trained to act fast and calm people when it comes to time-consuming issues.
Branded

Always Keep the Brand in Mind

Every brand owns different characteristics. And the team is ready to play your role! Just give us your communication guideline, and we’ll apply them to ensure we correctly and professionally represent your brand throughout the conversation.
Branded

Always Keep the Brand in Mind

Every brand owns different characteristics. And the team is ready to play your role! Just give us your communication guideline, and we’ll apply them to ensure we correctly and professionally represent your brand throughout the conversation.
24/7

With Auto-response During After-hours

People are online all the time; It’s the reason why your social media platform should respond even while everyone is sleeping. And this is the time our chatbot plays its role—just a few setups to go.
24/7

With Auto-response During After-hours

People are online all the time; It’s the reason why your social media platform should respond even while everyone is sleeping. And this is the time our chatbot plays its role—just a few setups to go.

With You from the Beginning to the Finish

Happenn won't let you walk alone. Our Customer Success team will be with you from the beginning of the project. 'Cause, we're here to help!

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